Refund Policy
Effective date: April 24, 2026
We want you to be happy with ScreenSense. If it's not working for you, here's how refunds work.
Unused credits
You may request a refund of unused credits within 14 days of your original purchase. Email support@tryscreensense.com from the email address on your account, include your transaction ID (visible on your Stripe receipt or in the app), and we'll refund the unused portion to your original payment method.
Refunds typically post within 5–10 business days depending on your bank.
Used credits
Credits that have already been consumed by AI requests are non-refundable, since we've already paid Anthropic to process those requests on your behalf.
If you believe you were charged for a request that failed or returned unusable output, email us within 14 days with the approximate time of the request and we'll review the logs. If we find the request truly failed on our end, we'll credit you back.
Unauthorized or unexpected charges
If you see a charge you don't recognize — for example, an auto-recharge you didn't expect, or a charge on a card you no longer control — contact us first before disputing with your bank. We can usually resolve it within one business day, and a bank dispute permanently restricts your account on our payment processor, which makes future use of ScreenSense harder than it needs to be.
How to request a refund
Email support@tryscreensense.com with the subject line "Refund request" and include:
- The email address on your ScreenSense account.
- Your Stripe transaction ID (or approximate date and amount of the purchase if you can't find it).
- Whether you'd also like your account closed.
- Optional: a sentence about what didn't work — it helps us improve.
We aim to respond within 2 business days.
Auto-recharge
Auto-recharge is opt-in and can be disabled at any time from the app settings. If an auto-recharge fires immediately before you decide to stop using ScreenSense, that top-up is eligible for a refund of unused credits under the 14-day rule above.